Mortgage & Financial Services
Our client wants to take advantage of the property and housing construction upswing, and to service existing client requests for refinancing. However, their company lacks broker back office support, and with their competitors also looking to grow during this time, the quality local staff were becoming more difficult to hire and secure.
To improve our client’s mortgage servicing solutions, My Offshore Team quickly identified qualified and experienced Loan Processor candidates through our proactive talent sourcing system.
Our candidates have vast knowledge in the Australian mortgage broking industry, hence, we’re able to provide a compliance resource to audit the brokers’ NCCP compliance and thus helping to meet the client’s ACL obligations.
Approximately $225k of labour costs were avoided annually.
Our client only had 20 staff in their pre-site team, which wasn’t enough to accommodate the increased workload and demands from consumers. They also wanted to eliminate margin erosion.
MOT engaged a team of three (3) estimators and draftspersons, together with two (2) project coordinators to handle the increased workload.
MOT also led the sophisticated search and selection process to identify and attract talent with the very specific technical, program, and construction knowledge, allowing for minimum downtime through on-boarding, training, and deployment.
$474,000 in annual labor savings with the ability to handle an increased volume of workflow and decreased timeframes for tenders and site starts
Our client had more than 120 staff operating in a call center, servicing inbound leads, enquiry, and various customer requests.
MOT scaled their offshore staffing body from 10-90 staff over a period of 3 months, delivering upon IT, Telephonic and Systems Infrastructure requirements to ensure maximum productivity at a lower cost.
$2.5 million in annual labor savings, with no disruption to customer service outcomes.